OUR CUSTOMERS TELL IT BETTER THAN WE DO!
based on 2100+ reviews

A New Chapter:
Passing the Fashion Torch
For years, this fashion website has been more than just a business – it has been a reflection of my passion, creativity, and dedication.
NOT 100% SURE YET?
Here are some frequently asked questions from our customers.
Once your payment is successfully verified, we begin processing your order right away.
Processing and dispatch typically take 1–2 business days.
As soon as your order has been shipped, you’ll receive a shipping confirmation email with your tracking number.
Once your order has been shipped, you will receive a confirmation email containing a link to your personal tracking information. This allows you to stay updated on your order’s journey at any time.
You can also track your order directly on our website using your order code.
We offer a 30-day money-back guarantee.
If you’re not 100% satisfied with your purchase, you can return any unused items within 30 days of delivery, hassle-free.
Once we’ve received your return at our warehouse, your refund will be issued to your original payment method or as store credit—whichever you prefer.
For full details, please visit our Return Policy page.
This is only possible by sending an email to: support@montelle-london.com before 5:00 PM on the same day the order was placed, including your name, order number, and order date. If your order is already being processed, you can only cancel it by returning the package.
We’re here to help. If you still have questions or need more information, feel free to reach out to our customer support team.
We’re happy to assist you with anything from product details to sizing advice — just send us a message via our contact form or email us at: support@montelle-london.com